At the same time at the COBI headquarters, we are conducting usability tests, to ensure there are no problems out of the box. Our goal: unpack, mount within 5 minutes, open the COBI app, and start riding!

You can expect an email about the exact date of delivery soon.

The setup of our international customer service system has required a lot of attention to detail. From launch, you will be able to receive support from 14 regional hotline phone numbers in 6 different languages. While training the service team on handling questions on ordering, product compatibility, and warranty claims, we've also set up IT systems to handle reverse logistics and returns should they arise. Of course, you can reach us via email, live chat and social media at any time. For the U.S. and Canada, we will launch these services shortly after the European go-live. It’s our goal to ship the orders on the same or following day. 

Behind the scenes, we've also built a new webshop to handle new orders, which will be available in 5 different languages in 34 countries at launch.

We look forward celebrating the world wide beginning of smart biking with you soon.

Thanks for your support!

Andreas and Team